Purchase and access policies
Policy updated October 27, 2026
Refund policy
Purchases are non-refundable under our standard policy. We do not offer a money-back guarantee or a self-service refund option. This policy is subject to applicable mandatory consumer rights.
If you see a duplicate or unrecognized charge, or paid but did not receive access, contact us for investigation. Reporting a problem does not promise a refund, waive your applicable rights or prevent you contacting your payment provider.
When access starts and ends
New fixed passes provide 30, 90 or 180 days of access. Access starts only after payment is verified. If you already have paid pass access, a new pass starts after your latest paid expiry; a free trial does not delay paid access. Your private purchase record shows the actual start and end times, including their timezone. Access ends at the recorded expiry time.
Fixed passes are one-time purchases with no automatic renewal. To continue, manually purchase another pass. Preexisting entitlements retain their original terms. New fixed passes do not provide lifetime access. Free-trial duration and content limits remain unchanged.
Purchase problems and disputes
Contact risksimplifier@siorik.com with your account email, purchase reference, payment date and a short description. Find references in My purchases & access. Do not send full card numbers, security codes, passwords or sensitive identity documents.
Do not pay again while a missing payment confirmation is being investigated. A screenshot alone does not activate access; payment records must be verified.
Access extensions
You may contact support to request an extension and explain the reason. Extensions are considered individually and are not guaranteed. Only an authorized site administrator can approve an extension. Staff and instructors cannot approve extensions.
For current or scheduled access, approved extra days follow the saved expiry. For expired access, approved extra days start from approval time. Approved extensions appear in your private purchase record. They do not change the amount charged or constitute a refund. Trials and unconfirmed purchases cannot be extended through this process.